Privacy policy

2. Privacy Policy

A LAVILLA & F.E LAVILLA respects your privacy and is committed to protecting your personal data in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988, the General Data Protection Regulation (GDPR), and global data protection standards. This Privacy Policy outlines how we collect, use, and protect your information when you visit or shop on 0iscdh-mx.myshopify.com.

2.1 Information We Collect

We collect personal information necessary to operate our store and deliver products efficiently:

  • Identity & Contact Details: Full name, shipping address, billing address, email address, and phone number.

  • Order & Transaction Data: Payment confirmation, items purchased (resistance bands, yoga blocks, massage balls), order value, and transaction history. (Note: Full payment card numbers are processed directly by PCI-DSS compliant payment gateways and are never stored on our servers.)

  • Technical & Device Data: IP address, browser type, operating system, time zone settings, device identifiers, and log data.

  • Usage Data: Pages viewed, search queries, cart additions, and browsing patterns on our Site.

2.2 How We Collect Your Personal Information

  • Direct Interaction: Information you provide when completing checkout, creating an account, entering promotions, or emailing support.

  • Automated Technologies: As you navigate our storefront, cookies, server logs, and web beacons automatically collect technical browsing data.

  • Third Parties: We receive information from infrastructure platform Shopify Inc., courier services, and analytics providers.

2.3 Cookies and Tracking

We utilize essential, functional, and analytical cookies on our site:

  • Essential Cookies: Necessary for core shop functionality, cart persistence, and secure checkout navigation.

  • Analytics Cookies: Help us analyze traffic patterns to optimize layout, loading speeds, and product catalog selection.

  • You can adjust your browser settings to refuse cookies, though certain store features may operate with reduced functionality.

2.4 Data Sharing & Third-Party Vendors

We do not sell, rent, or trade your personal data. We share necessary data strictly with trusted service providers bound by confidentiality agreements:

  • E-Commerce Platform: Shopify Inc. hosts our storefront and secure backend systems.

  • Fulfillment & Couriers: Shipping partners (such as Australia Post and international couriers) receive delivery details to fulfill orders.

  • Legal Authorities: We disclose personal information only when legally required by subpoena, search warrant, court order, or to protect our statutory legal rights.

2.5 Security & Data Retention

We implement industry-standard encryption protocols (SSL/TLS) to safeguard your personal data. We retain your personal data only for as long as required to fulfill order processing, legal, tax, and accounting requirements.

2.6 Your Individual Rights

Depending on your jurisdiction, you have the right to access, correct, update, or request deletion of your personal data. To exercise any of these rights, please email [email protected].