Refund policy

1. Return and Refund Policy

At A LAVILLA & F.E LAVILLA (operating via 0iscdh-mx.myshopify.com), we are dedicated to enhancing your wellness, yoga, and fitness journeys. We design and curate high-grade fitness equipment—including durable latex/fabric resistance bands, high-density ergonomic yoga blocks, and targeted myofascial release massage balls—crafted to support your daily practice. If you are not completely satisfied with your purchase, we offer a transparent, fair, and comprehensive 30-day return policy.

1.1 Eligibility Criteria for Returns

To qualify for a voluntary return, items must satisfy strict hygiene, safety, and physical criteria due to the personal nature of fitness equipment:

  • 30-Day Window: Your return request must be formally initiated within 30 calendar days from the date your package was confirmed as delivered by the carrier tracking system.

  • Unused Condition & Original Packaging: The product (resistance band set, yoga block, or massage ball) must be entirely unused, unwashed, and free from dirt, sweat, chalk, or stretch marks. It must be returned in its original retail packaging, complete with all tags, inserts, and carrying pouches.

  • Proof of Purchase: You must present a valid order confirmation number or digital receipt issued by 0iscdh-mx.myshopify.com.

1.2 Non-Returnable Items & Exceptions

For safety and hygiene compliance, the following items are non-returnable:

  • Products showing visible signs of usage, stretching, wear, or physical alteration.

  • Items purchased during final clearance sales or marked explicitly as "Final Sale / Non-Returnable".

  • Gift cards, downloadable workout guides, or digital voucher codes.

1.3 Step-by-Step Return Procedure

We do not accept returned items sent back without prior authorization. Please follow these steps:

  1. Initiate Request: Email our customer support team at [email protected] with the subject line Return Request - [Your Order Number].

  2. Submit Documentation: Provide clear photographs showing the unopened item and retail packaging. If the item arrived defective or damaged, include high-resolution photos or videos displaying the specific defect.

  3. Receive RMA Authorization: Once approved, our support team will issue a Return Merchandise Authorization (RMA) along with detailed return instructions.

  4. Ship the Item: Securely package your item and ship it strictly to our designated returns facility:

Authorized Return Address:

Attn: Returns Department – A LAVILLA & F.E LAVILLA

Contact: Shane Elsbury

Address: 109 Kitchener Road, Alfred Cove, WA 6154, Australia

1.4 Shipping Costs for Returns

  • Customer-Initiated Returns (Change of Mind, Wrong Size/Color): The customer is responsible for all direct return shipping charges. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of lost returned packages.

  • Defective, Damaged, or Incorrect Items: If you received a defective item or the wrong product (e.g., incorrect resistance level), A LAVILLA & F.E LAVILLA will cover all return shipping costs or issue a pre-paid shipping label.

1.5 Inspection & Refund Issuance

Once your return is received at our Western Australia depot, our Quality Assurance team will inspect the item within 3 business days.

  • Approved Refunds: Upon approval, your refund will be processed immediately back to your original payment method.

  • Processing Time: Please allow 5 to 10 business days for your bank or credit card provider to post the transaction to your statement.

  • Restocking Fees: Items returned in opened, damaged, or incomplete condition due to customer error may be subject to a partial refund or rejected.